Ontario. Ministry of Long-Term Care
Site: No physical address
Service: Long-Term Care Family Support and Action Line
Record #:
ONT00057
Last Modified:
17 Jul 2025
Last Full Update:
03 Oct 2024
Description
| Description (Service) | Government service concerning long-term care homes in Ontario * handles concerns and registers complaints about long-term care homes * initial calls or written complaints are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators Handles urgent and non-urgent complaints |
Service Details
| Hours | Daily 8:30am-7pm |
| Areas Served | Ontario |
| Boundaries | Ontario |
| Eligibility | People with concerns or complaints about an Ontario long-term care home |
| Application | Call |
| Languages | English ; French |
| Fees | Free |
Address and Location
| Located In Community | Toronto Downtown Central |
| Address & Map | 438 University Ave, 8th Fl Toronto, ON M7A 1N3 |
| Physical Access | Not Applicable |
Contact Information
| Toll Free Phone | 1-866-434-0144 |
| mltc.correspondence@ontario.ca | |
| Website | www.ontario.ca/page/long-term-care-home-complaint-process |
Categories
| Service Categories | Consumer Protection / Complaints |
| Service Category Groups | Consumer Protection / Complaints |