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Record #:
ONT00057
Last Modified:
19 Dec 2023
Last Full Update:
06 Jun 2023
Description
Description (Service) |
Government service concerning long-term care homes and Home and Community Care Support Services (HCCSS) in Ontario * handles concerns and registers complaints about long-term care homes and HCCSS * initial calls or written complaints are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators
Handles urgent and non-urgent complaints |
Service Details
Hours |
Daily 8:30am-7pm |
Areas Served |
Ontario |
Boundaries |
Ontario |
Eligibility |
People with concerns or complaints about an Ontario long-term care home or about a local Home and Community Care Support Services agency |
Application |
Call |
Languages |
English ; French |
Fees |
Free |
Address and Location
Located In Community |
Toronto Downtown Central |
Address & Map |
438 University Avenue, 8th Fl Toronto, ON |
Physical Access |
Not Applicable |
Contact Information
Toll Free Phone |
1-866-434-0144 |
Website |
www.ontario.ca/page/long-term-care-home-complaint-process |
Mailing Address |
c/o Director - Long-Term Care Inspections Branch Long-Term Care Operations Division
119 King St W, 11th Fl
Hamilton, ON L8P 4Y7 |
Categories
Service Categories |
Consumer Protection / Complaints |
Service Category Groups |
Consumer Protection / Complaints |