Ontario. Ministry of Municipal Affairs and Housing. Rental Housing Enforcement Unit

Record #: MET2594
Last Modified: 26 Mar 2024
Last Full Update: 23 Feb 2024


Description (Service)

Regulates the rights and responsibilities of landlords and tenants in residential properties

  • responds to complaints about offences under the Residential Tenancies Act
  • investigates complaints up to prosecution
  • complaints regarding Residential Tenancies Act offences may be made to this Unit - complaints regarding non-offence landlord-tenant disputes or requiring a repayment order must be made to the Landlord and Tenant Board (see separate entry)

Service Details

Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility Landlords and tenants of residential properties, care homes, mobile home parks and land lease communities, and non-profit housing co-operative member units
Application Call, write or visit website for information
Languages Other - Language Line Service for other languages
Fees None

Address and Location

Located In Community Toronto
Address & Map
College Park, 777 Bay St
14th Floor
Toronto, ON
Canada M7A 2J3
View Google Map
Intersection Bay St and College St
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator

Contact Information

Office Phone General Inquiry: 416-585-7214
Toll Free Phone 1-888-772-9277
TTY Phone 416-585-6991 ; Toll Free 1-866-220-2290
Fax 416-585-6464
Website www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant
Mailing Address College Park, 777 Bay St 
14th Floor 
Toronto, ON 
Canada M7A 2J3

Agency Overview