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Record #:
CWD6329
Last Modified:
20 Nov 2020
Last Full Update:
20 Nov 2020
Description
Description (Service) |
Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and mutual fund companies |
Service Details
Hours |
Mon-Fri 8 am-6 pm |
Areas Served |
Canada |
Eligibility |
Consumers of participating firms who have complained to the firm in question but are not satisfied with the result |
Application |
Apply online or email, mail or fax Complaint Submission Form. Form can be downloaded from the website. |
Languages |
English ; French ; Interpretive Services - Over 170 others on request |
Fees |
None |
Address and Location
Located In Community |
Toronto Downtown |
Address & Map |
20 Queen St W, Ste 2400 Toronto, ON M5H 3R3 |
Intersection |
Queen St and Bay St |
Physical Access |
Fully Accessible |
Contact Information
Office Phone |
416-287-2877 |
Toll Free Phone |
1-888-451-4519 |
TTY Phone |
1-855-889-6274 |
Fax |
416-225-4722 * 1-888-422-2865 |
E-Mail |
ombudsman@obsi.ca |
Website |
www.obsi.ca |
Primary Contact |
Sarah Bradley, Ombudsman and Chief Executive Officer |
Mailing Address |
PO Box 8 20 Queen St W Toronto, ON M5H 3R3 |
Categories
Service Categories |
Consumer Protection / Complaints |
Service Category Groups |
Consumer Protection / Complaints |