Ombudsman for Banking Services and Investments

Site: Toronto

Record #: CWD6329
Last Modified: 20 Nov 2020
Last Full Update: 20 Nov 2020


Description (Service) Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and mutual fund companies

Service Details

Hours Mon-Fri 8 am-6 pm
Areas Served Canada
Eligibility Consumers of participating firms who have complained to the firm in question but are not satisfied with the result
Application Apply online or email, mail or fax Complaint Submission Form. Form can be downloaded from the website.
Languages English ; French ; Interpretive Services - Over 170 others on request
Fees None

Address and Location

Located In Community Toronto Downtown
Address & Map
20 Queen St W, Ste 2400
Toronto, ON M5H 3R3
View Google Map
Intersection Queen St and Bay St
Physical Access Fully Accessible

Contact Information

Office Phone 416-287-2877
Toll Free Phone 1-888-451-4519
TTY Phone 1-855-889-6274
Fax 416-225-4722 * 1-888-422-2865
Primary Contact Sarah Bradley, Ombudsman and Chief Executive Officer
Mailing Address PO Box 8 
20 Queen St W 
Toronto, ON M5H 3R3


Service Categories Consumer Protection / Complaints
Service Category Groups Consumer Protection / Complaints