Ontario. Ministry of Community and Social Services

Accessibility for Ontarians with Disabilities Act

Site: Online/Web Service

Record #: CWD4187
Last Modified: 07 Jul 2023
Last Full Update: 07 Jul 2023


Description (Service)

Making Ontario accessible. 
Ontario laws have set standards for accessibility, under the Accessibility for Ontarians with Disabilities Act, 2005. These important standards are designed to create a barrier-free and accessible Ontario by 2025. 
Ontario's businesses, organizations and communities are working to become more accessible and inclusive to people with disabilities. 
The second standard, called the Integrated Accessibility Standards Regulation became law in 2011. This regulation includes accessibility standards for Information and Communications, Employment, and Transportation. 
Click here to learn more about Accessibility and Human Rights  
Please note many individuals and companies are now offering consulting services on accessibility matters including compliance with the requirements of the Accessibility for Ontarians with Disabilities Act and the standards.  
The Accessibility Directorate of Ontario, the Ministry of Community and Social Services, and the Government of Ontario do not endorse any accessibility consultant, including their advice, opinions or recommendations. Relying on them is at your own risk.  
E-learning: www.ohrc.on.ca/en/request-working-together-lms on AODA available which includes interactive learning activities to help apply the general requirements of the Integrated Accessibility Standards Regulation (IASR) and Ontario Human Rights Code

Service Details


Online information available Mon-Sun 24 hours

Areas Served Ontario
Eligibility No restrictions.

Visit the website for more information.

Languages English ; French
Fees None

Address and Location

Located In Community Ontario
Physical Access Not Applicable - online service

Contact Information

Office Phone 416-849-8276
Toll Free Phone 1-866-515-2025
TTY Phone 416-326-0148 
Toll Free: 1-800-268-7095
Fax 416-325-9620
Website https://www.ontario.ca/page/accessibility-in-ontario
Mailing Address c/o Accessibility Directorate of Ontario 
777 Bay St, Ste 601A 
Toronto, ON M7A 2J4


Service Categories Consumer Protection / Complaints
Service Category Groups Consumer Protection / Complaints