Grey County.

Site: Owen Sound

Service: Social Services - Ontario Works

Description (Service) COVID-19 Response Due to concerns regarding COVID-19, the Ontario Works office is closed to the public. Staff are working and available to assist via phone, fax, and email. For any inquires regarding OW, please call 519-376-7112 
New applicants should call 519-376-7112 ext 1117 or apply online at 
For individuals who are not in receipt of Ontario Works (OW) or Ontario Disability Support Program (ODSP), Emergency Assistance is available for those facing a crisis or emergency who have no immediate access to other supports. This assistance is temporary in nature. To apply for this benefit, call 519-376-7112 ext 1117 or apply through the Emergency Assistance Online site 
Regular Service: 
Ontario Works Financial Assistance - monthly allowance based on family size, housing costs and income. Provides a monthly drug benefit card, special diet allowance, medical transportation and other services such as: 
    Employment Benefit - helps with costs related to finding or starting a job or work placement 
    Sustainable Housing Benefit (SHB) - assists low income residents including seniors, OW and ODSP recipients with rent or mortgage, utility, energy and heat arrears. Staff assist community members with: 
    • tenant and landlord education 
    • tenant and landlord mediation 
    • referrals to other community services on homelessness and affordable housing issues 
    • Application Form
    Families with Children - helps with costs such as child care start-up costs, basic dental care for children, eyeglasses for children. 
    Ontario Works Employment Activities - offers job search programs, employment placement based on individual’s skills, experience and circumstances 
    • job matching service 
    • basic education including basic adult upgrading, high school upgrading, English as a Second Language (ESL) classes, literacy and basic skills 
    • job skills training including development of skills for specific jobs and on-the-job training 
    • support for self-employment and referrals to self-employment programs
    Learning, Earning and Parenting (LEAP) - helps young parents (up to 25 years of age) finish high school, improve parenting skills and find and maintain employment. May include a temporary care program for children with no available parent.
Other Services:  
    Discretionary Benefits - for OW or ODSP recipients, may include dentures, adult emergency dental services, adult eyeglasses, health care supplies, prosthetic devices, assistance with funerals and burials. 
    Transportation Program - shuttle service for OW clients who need transportation to attend any employment related activity, including anything needed to gain employment or employment skills. Discuss with case worker to make arrangements. 
    Interactive Voice Response (IVR) 1-800-808-2268 - automated information and payment details, payment history, file status, information and announcements about Ontario Works. Service not available to TTY users. 
    Welfare Fraud Hotline 1-800-394-7867 - to report allegations of fraudulent collection of Ontario Works or Ontario Disability Support Program assistance.
Satellite offices for existing clients or to drop off applications:  
  • Durham: 575 Saddler St E, N0G 1R0 (Rockwood Terrace) 
  • Hanover: 286 10th St, N4N 1P2 
  • Markdale: 55 Victoria Ave, N0C 1H0 (South East Grey Community Health Centre) 
  • Meaford: 80 Victoria St, Unit 3, N0H 2S0
Service Details
Hours Mon-Fri 8:30 am-4:30 pm
Areas Served Grey County
Eligibility Ages: 16 year(s) and up
Application If you have been on Ontario Works in the last four years you may complete an update online at and will be emailed within 24 hours with details of an appointment 
If you have not been on social assistance in the last four years you are encouraged to apply online at 
To speak to someone over the phone to complete a 15-30 minute screening and make a follow-up appointment, call 519-376-7112 ext 1117. This method may take longer to receive financial assistance.
Languages English
Fees Call for information
Address and Location
Located In Community Grey County
Address & Map
Head Office
595 9th Ave E
Owen Sound, ON N4K 3E3
View Google Map
Intersection 9th Ave E and 6th St E
Physical Access Fully Accessible
Contact Information
Office Phone Office: 519-376-7324 
Initial Intake: 519-376-7112 ext 1117
Toll Free Phone Initial Intake: 1-800-265-3119 ext 1117
Fax 519-376-4920
Primary Contact Andrea Brendel, Ontario Works Manager; Phone: 519-376-7112 ext 1352; Email:
Primary Executive Barb Fedy, Director of Social Services; Phone: 519-376-7112 ext 1389; Email:
Service Categories Assistive Devices - Where to buy/rent/borrow ; Career Counselling ; Financial Assistance ; Financial Assistance Programs ; Health & Physical Disabilities ; Health and Physical Disabilities ; Home Support ; Home Support Programs ; Medical Appointments Transportation ; Medical Financial Assistance ; Programs for Home Support ; Social Assistance ; Transportation to Medical Appointment ; Young Parents
Service Category Groups Disabilities ; Employment / Training ; Health Care ; Income Programs ; Newcomers ; Older Adults ; Transportation ; Youth

Agency Overview

Locations for this Service