Access centre to apply for LEAP (Low-Income Energy Assistance Program) emergency financial assistance

• program runs from January 1, 2025 - December 31, 2025
• grant is credited directly toward energy bill
• agency can arrange hold on a disconnection notice while a case is being assessed
• length of hold depends on utility company
• all decisions can be appealed.
• Assistance is available once per calendar year. You cannot receive more money than you owe on your bill. Therefore, you may not receive the full amount of the grant.
  • Gas customers can receive up to $650 on past due balance
  • Customers who heat with electricity can receive up to $780 on past due balance

Mon-Fri 8:30 am-4 pm

• Ontario - Customers of Hydro One, Enbridge Gas and Union Gas, Elexicon Energy, formerly Veridian
• Simcoe County - Customers of InnPower
• Barrie to North York - Customers of Alectra Utilities, formerly Powerstream
• Parts of Bruce County, Elgin County, Middlesex County, Oxford County and Norfolk County - Customers of Epcor Natural Gas
• Collingwood, Stayner, Creemore and Thornbury - Customers of Epcor Electricity
• Kingston - Customers of Kingston Hydro Corporation, Utilities Kingston Gas, Utilities Kingston Water and Utilities Kingston Wastewater
• Brampton - Customers of Alectra Brampton
• Caledon - Customers of Alectra Brampton
• Cambridge, Brantford and Brant County - Customers of GrandBridge Energy

• Age Requirements: 18 yrs and older
• decision will be based on several factors including long-term viability of the account
• Assistance is only available if you are behind on your bill - or in arrears - and may face having your service disconnected
  • Hydro One (customers throughout Ontario)
  • Alectra Utilities, formerly Powerstream (Customers from Barrie to North York only)
  • Alectra Utilities (Customers in Brampton and Caledon)
  • Epcor Natural Gas (Customers in parts of Bruce County, Elgin County, Middlesex County, Oxford County and Norfolk County)

• Pre-screening by telephone before in-person interview
• documents required for interview include photo id for everyone in the home, current utility bill, proof of lease or mortgage, proof of household income for everyone over the age of 18 yrs and recent bank statement showing 30 days prior to application date