Organization / Program Name(s)Located In Description (Brief)
Ontario. Ministry of Government and Consumer Services. Consumer Protection OntarioToronto Downtown Central Public information and advice on consumer rights and responsibilities, complaints and consumer protection legislation * attempts to mediate complaints arising from regulated sectors of the marketplace ...
Ontario. Ministry of Municipal Affairs and Housing. Rental Housing Enforcement UnitToronto Downtown Central COVID-19 -- no new eviction orders will be issued until further notice and sheriff’s offices will postpone any scheduled enforcement of current eviction orders * tenants must pay rent while an evicti ...
Canadian Anti-Fraud Centre, No physical locationNorth Bay Assists anyone who feels they have been the victim of consumer fraud or identity theft by telemarketers, email, fax, phone, or businesses Services include: * Compiling a registry of complaints for pro ...
Ontario. Ministry of Education, Toronto Region, Child Care Quality Assurance and LicensingToronto Downtown Central Licences and inspects all group child care programs including child care centres and home child care agencies * online child care finder includes licensing reports * assesses licensed programs in acco ...
Ontario. Ministry of the Attorney General. Office of the Public Guardian and TrusteeToronto Downtown Central Manages financial and/or personal affairs of persons who are mentally incapable where no one else is able to do so * makes medical treatment decisions for persons who are mentally incapable where no o ...
Alcohol and Gaming Commission of Ontario, Head OfficeNorth York Central For information on the Commission's response to COVID-19 CLICK HERE Regulates the sale, service and consumption of beverage alcohol * regulates and licenses casino gaming, charitable gaming, lotterie ...
College of Physicians and Surgeons of OntarioToronto Downtown Central Provincial medical regulatory board * investigates complaints relating to doctors' services or conduct * physician search available on website
Insurance Bureau of Canada, Ontario Head Office, Consumer Information CentreToronto Downtown Central Handles questions and concerns about automobile, property and liability insurance * information on loss prevention, safety tips * presentations to community groups on insurance related topics br> Comm ...
Ontario Motor Vehicle Industry CouncilEast York Regulates motor vehicle dealers and salespersons in Ontario * enforces Motor Vehicle Dealers Act (MVDA) on behalf of Ministry of Government and Consumer Services * ensures registration of dealers and ...
Retirement Homes Regulatory AuthorityToronto Downtown Central Regulatory agency licenses retirement homes in Ontario * maintains public register of retirement homes * information and referral * educates retirement homes, consumers and the public about the Retire ...
Tarion Warranty Corporation, Ontario New Home Warranty ProgramToronto Downtown Tarion protects the rights of new home buyers and regulates new home builders of Ontario's residential building industry, being responsible for licensing all new home builders in the province and ensu ...
Canada. Canadian Food Inspection Agency, Barrie District OfficeBarrie Mandated to safeguard Canada's food supply and the plants and animals upon which safe and high-quality food depends * controls and eradicates livestock diseases including control programs for import a ...
Ombudsman OntarioToronto Downtown Central COVID-19 -- office and phone lines are currently closed; complaints may be made using online complaint form on website, or via email at info@ombudsman.on.ca Children and Youth Unit will respond to ca ...
College of Early Childhood EducatorsToronto Downtown Central Regulates and governs Ontario’s early childhood educators * sets registration requirements, and ethical and professional standards * receives complaints, undertakes discipline process * online public ...
Ombudsman for Banking Services and InvestmentsToronto Downtown OBSI is the independent dispute resolution service for consumers with a complaint they can't resolve with their banking services or investment firm. Can only investigate complaints about firms that pa ...
Ontario. Ministry of Labour, Training and Skills Development. Employment Practices Branch, Main OfficeToronto Downtown Central Sets out the rights and responsibilities of employees and employers in Ontario workplaces Administers and enforces the Employment Standards Act, 2000 For a guide to the Employment Standards Act, 2000 ...
College of Registered Psychotherapists of OntarioToronto Downtown Establishes professional practice standards, regulations, statutory programs, and disciplinary processes to govern psychotherapists in Ontario * maintains a public register of members
Ad StandardsToronto Downtown Central Receives complaints about paid advertising in all media * administers a code of advertising standards
College of Audiologists and Speech Language Pathologists of OntarioToronto Downtown North Provincial regulatory college for the professions of audiology and speech-language pathology * handles consumer complaints
Ontario Energy Board, Consumer RelationsToronto Downtown North COVID-19 -- essential core operations including responding to consumer inquiries * Electricity disconnection ban -- Disconnection for non-payment by residential customers banned until the end of the ...
Ontario. Ministry of Labour, London Office, Employment Standards and Workplace Safety ServicesLondon Maintains and enforces legislation designed to protect workers in both business and industry Office of the Worker Adviser (OWA) - Provides free and confidential services (advice, education and represe ...
Automobile Protection AssociationToronto Downtown Central Consumer information and advocacy regarding automotive industry * free legal advice to members, nonmembers receive basic information * publishes Lemon Aid -- guide to new and used car recommendations, ...
Information and Privacy Commissioner of OntarioToronto Downtown The role of the Information and Privacy Commissioner is set out in three statutes: the Freedom of Information and Protection of Privacy Act, the Municipal Freedom of Information and Protection of Priv ...
Canada. Canadian Food Inspection Agency, Ontario Area OfficeGuelph Inspection services, quarantine programs related to food, animal health, plant protection * enforces food safety, nutritional quality standards established by Health Canada * responds to food borne il ...
Ontario. Ministry of Labour, Kitchener-Waterloo Office, Office of the Worker AdviserWaterloo Independent agency of the Ontario Ministry of Labour that provides free services to non-unionized injured workers and their survivors through all stages of the Workplace Safety and Insurance system.
College of Psychologists of Ontario (The)Toronto Downtown North Regulates psychologists and psychological associates * investigates consumer complaints * educational materials and information for the public and professionals * directory of members available on the ...
General Insurance OmbudServiceToronto Downtown Provides a cost-free, independent and impartial process to resolve consumer's complaints or questions regarding claims, interpretation of policy coverage and policy processing and handling.
Canada. Canadian Radio-television and Telecommunications Commission, GatineauGatineau  
Canada. Office of the Veterans OmbudsmanOttawa The Veterans Ombudsman is an impartial arms-length and independent officer who is directly accountable to the Minister of Veterans Affairs. As an independent voice, the Ombudsman works to ensure the f ...
Canadian Firearms ProgramOttawa This program is under the jurisdiction of the Royal Canadian Mounted Police * Firearms Act and its supporting regulations set out the rules for possessing a firearm * Criminal Code and its supporting ...
Community Legal Education Ontario, No Physical Address, Your Legal Rights - Cleonet Consumer Law - Collection agenciesOttawa  
Equifax Canada IncMontrĂ©al  
Fair Practices CommissionToronto Downtown Ensures fair practices at the Workplace Safety and Insurance Board * receives complaints from injured workers, employers and service providers * helps to resolve concerns about alleged unfair practice ...
Financial Consumer Agency of CanadaOttawa  
Ontario. Ministry of Community and Social Services, Accessibility for Ontarians with Disabilities Act, Online/Web ServiceOntario Making Ontario accessible. Ontario laws have set standards for accessibility, under the Accessibility for Ontarians with Disabilities Act, 2005 * These important standards are designed to create a bar ...
Ontario. Ministry of Long-Term Care, No physical address, Long-Term Care ACTION LineToronto Downtown Central A toll-free government service concerning long-term care homes and Local Health Integration Networks (LHINs) in Ontario * handles concerns and registers complaints about long-term care homes and LHIN ...